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Technical Support: Submit a Case
Technical Support website provides easy, 24 hour access to our Knowledge Base and Community Forums. We recommend checking this site regularly for new patches and updated support information.
Contacting Technical Support
Technical Support is open from 7 am to 5 pm Monday through Friday, PST (excluding U.S. Holidays). Our preferred method of contact for reporting issues is via email to Imanami Support. If you are unable to use email you may also contact us via phone at (925) 371-3000 opt.3.
Please have the following information available when contacting Technical Support:
- Company name
- Contact Name and contact information (phone & email)
- Product & build number
- Version of Exchange (including Service Packs)
- Version of Operating System (including Service Pack)
- Complete description of problem
- Detail steps taken to duplicate the issue
- Please email any screenshots, log files or customized file(s) detailing the issue
- Perceived Severity
A Tier 1 Support Engineer will reply case number and begin working on your issue within four business hours of receiving your inquiry. Reported issues will progress through our Tiered Support process based upon Severity and Support levels.
Severity Levels & Response Times
Imanami Community
Consult with your counterparts and peers in online open forums. Join or create discussions about common issues and solutions.
Download Center
Make sure you have the most current version and check for any updates. Also available for download are administrator guides,
product documentation, and much more.
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