Support - Imanami

Maintenance Program

Maintenance Programs are available for all Imanami solutions regardless of size or amount. The Maintenance Programs provide a variety of options so that you can select the program that suits your future business needs after product purchase.

Imanami Support

The Program offers Bronze, Silver, Gold, and Platinum service level to help customers gain the most from their investment in Imanami solutions.

Support is provided 24 hours a day through Imanami's Knowledge Base, Online Forums and Product Downloads.

Platinum customers receive 24/7 support for all issues with priority escalation for Severity 1 and 2 issues.

*Our normal business hours are Mon-Fri, 7am to 5pm PDT. Excluding Holidays - Imanami offers U.S. Holiday extended hour support for Severity 1 issues only for an additional fee. Prior approval from Client Services is required. The following chart will guide you to the service level that is right for the needs of your business.

Program Features	Bronze	Silver	Gold	Platinum
Designated Technical Contacts	1	1	2	3 with Engineer on call twice a week
*10 Hrs x 5 Days Support	•	•	•	24/7
Software Upgrades (download only)	•	•	•	•
Access to Imanami Online Forums	•	•	•	•
Technical Knowledge Base	•	•	•	•
Early Adopters Program	•	•	•	•
Unlimited Emails to Support	•	•	•	•
Unlimited Calls to Support		•	•	•
Custom Training Material			•	•
Quarterly Review Meetings			•	•
Emergency Patches				•
After hours change controls				•
Remote Training/Implementation Assistance				•
Priority Escalation				•
Product Steering Committee				•

Have Questions? - 1 800 684 8515

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