Imanami Support - Maintenance Agreement Program

Maintenance Agreement Programs (MAPs) are available for all Imanami solutions regardless of size or amount. The MAPs provide a variety of options so that you can select the program that, best, meets the needs of your specific business.

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Maintenance Agreement Program
The Imanami Maintenance Agreement Program offers Bronze, Silver and Gold service level maintenance agreements to help customers gain the most from their investment in Imanami solutions. Single and multi-year agreements are available for Bronze & Silver level customers wanting to lock-in their maintenance and support costs.

Support is provided 24 hours a day through Imanami's Knowledge Base, Online Forums and Product Downloads. Additional support is available and the following chart will guide you to the service level that is right for the needs of your business:
    Program Features
Bronze
Silver
Gold
    10 Hrs x 5 Days Support * • • •
    Access to Imanami Online Forums • • •
    Technical Knowledge Base • • •
    Unlimited Support Calls • • •
    Software Updates and Upgrades (download only) • • •
    Designated Technical Contacts 1 2 3
    Client Account Manager   • •
    Quarterly Review Meetings   • •
    Training/Implementation - WebEx Presentation   • •
    Nomination into the Imanami Product Beta Program     •
    Priority Escalation     •
 * Mon-Fri, 7am to 5pm PT. Excluding Holidays
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When should I purchase a Maintenance Agreement?
It is strongly recommended that Maintenance Agreements be purchased with your initial product license. If your maintenance agreement has expires, please contact sales@imanami.com.
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