Maintenance Program

Maintenance Programs are available for all Imanami solutions regardless of size or amount. The Maintenance Programs provide a variety of options so that you can select the program that suits your future business needs after product purchase.

Imanami Support



 
 
 
 
 
The Program offers Bronze, Silver, Gold, and Platinum service level to help customers gain the most from their investment in Imanami solutions.

Support is provided 24 hours a day through Imanami's Knowledge Base, Online Forums and Product Downloads.

Platinum customers receive 24/7 support for all issues with priority escalation for Severity 1 and 2 issues.

*Our normal business hours are Mon-Fri, 7am to 5pm PDT. Excluding Holidays - Imanami offers U.S. Holiday extended hour support for Severity 1 issues only for an additional fee. Prior approval from Client Services is required. The following chart will guide you to the service level that is right for the needs of your business.
    Program Features
Bronze
Silver
Gold
Platinum
    Designated Technical Contacts 1 1 2 3 with Engineer on call twice a week
    *10 Hrs x 5 Days Support 24/7
    Software Upgrades (download only)
    Access to Imanami Online Forums
    Technical Knowledge Base
    Early Adopters Program
    Unlimited Emails to Support
    Unlimited Calls to Support  
    Custom Training Material    
    Quarterly Review Meetings    
    Emergency Patches      
    After hours change controls      
    Remote Training/Implementation     Assistance      
    Priority Escalation      
    Product Steering Committee      
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