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| Pre-Sales Pilot Program (Free Service) |
The Pilot Program is designed to help qualified prospective customers evaluate the Imanami solution. During this intensive 30-day period, our team provides the assistance and guidance necessary to ensure success during the product evaluation process. The process includes developing a list of criteria to be met during the pilot phase so all expectations are fulfilled. At the end of the program, prospective customers will have a complete understanding of how the Imanami solution can help them achieve their specific organizational goals, so they can make a fully informed purchase decision. This program includes "Platinum" level maintenance support, so issues or concerns are addressed immediately.
For this program, Platinum support is addressed during our normal business hours, unless otherwise specified by your Imanami Account Manager.
A recommendation by your Imanami Account Manager is required in order to add you to the list for this program.
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| Imanami offers a set of comprehensive consulting services through our Professional Services Organization - PSO. Each service offering will be designed to provide the customer with a fast, effective and high-quality implementation of their Imanami solution. This work will be based upon a Statement-of-Work (SOW) developed interactively between the client and Professional Services Coordinator. |
Services Offerings
- Professional Services is a method by which customers pay to have features enhanced as part of the core release of the application that makes it easier to implement with your current business process.
- Application Training – Hands-on interactive training classes designed for product administrators and/or end user functionality of the application.
- Production Services - Once your decision has been made to deploy Imanami solutions within your organization, we can help design an entire deployment plan customized to fit your business requirements. The service starts with a site audit that documents your current environment. Throughout the implementation phase, Imanami provides hands-on assistance to help maximize the application’s capabilities to meet and/or exceed expectations. Our goal is to ensure that we help maximize the application's capabilities to support the particular needs of your technical infrastructure and business processes. Documentation of the entire process is included with this service.
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| Extended (After Hours)
Support |
Special circumstances may require support during hours that are outside of Imanami's regular business hours. Extended after hours support is a normal service for customers under the "Platinum" maintenance plan.
For customers that do not fall under the 24 x 7 maintenance plan, we can provide this option for a short period of time as a fee paid service. This service would normally be used for weekend assistance or after hours change request for test to production deployment.
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Consulting
Services