Imanami is committed to providing you with the support you need. We have various levels of support for all types of users - from beginning to advanced. Free technical support is offered to those evaluating any Imanami product during their 30 day evaluation period.
Pre-sales customer issues will be addressed using the response times of a Platinum maintenance customer during the evaluation period. Responses for pre-sales customers will be provided during our normal business hours (7:00am to 5:00pm PDT).
Post-sale customers that have purchased a Platinum Maintenance Agreement will receive 24/7 support. They will also receive on-call priority escalation for Severity 1 & 2 production issues 24/7, as well.