Support - Submit a Case

Imanami Support

Imanami is committed to providing you with the support you need. We have various levels of support for all types of users - from beginning to advanced. Free technical support is offered to those evaluating any Imanami product during their 30 day evaluation period.

Imanami Support

Submit a Case

Please fill out the form below and Imanami support will contact you regarding your case. Thank you.

	Your Information
First Name: *
Last Name *
Business Title:
Company: *
Email (we will keep it completely private) *
Business Phone: *

	Product Information
Product: *
Type of Issue: *
Which license do you hold? *
Maintenance Agreement
Severity Level
Where is the product installed? *
Describe your Environment: *
Describe your Issue: *

*Severity Level Explained

Pre-sales customer issues will be addressed using the response times of a Platinum maintenance customer during the evaluation period. Responses for pre-sales customers will be provided during our normal business hours (7:00am to 5:00pm PDT).

Post-sale customers that have purchased a Platinum Maintenance Agreement will receive 24/7 support. They will also receive on-call priority escalation for Severity 1 & 2 production issues 24/7, as well.

Have Questions? - 1 800 684 8515

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