We can all agree that a self service password reset solution saves the company money: fewer help desk calls, less productivity lost and most importantly fewer help desk calls.  That’s the holy grail of IT: help your users without them picking up the phone. But how do you get users to actually enroll and use…

For the past 6 weeks I have anxiously awaited Windows IT Pro’s review of the GroupID product suite.  After speaking to the reviewer, Russell Smith, and giving him a demo of the product, I knew he understood what we do and the business problems that we solve.  But I had no idea how the actual…

In every hobby or activity I pursue there is a forum, a central place online where a bunch of us who cannot get enough of something get together to talk about it.  Sailing, swimming, baseball….you name it, a lot of great places to discuss the ins and outs. But what about Active Directory?  There just doesn’t…

We are turning in our TechEd t-shirt design to the printer today; this always makes me nostalgic so I pulled out my favorite t-shirt.  The Active Directory movie thriller, Control your Groups! This epic (not yet made) film is about the virtuous Active Directory Admin being led astray by the femme fatale, Ann Duser.  She…

We get role attestation as a customer requirement in Active Directory group management constantly.  The problem is that it seems to mean something different to everyone.  Bob Bobel describes attestation very well: “Attestation describes any certification review process where an individual swears to or witness/confirm something important. This term is almost universally used to describe…

Users forgetting their passwords is a time honored tradition dating back to the simultaneous invention of the user and the password.  Just as Alexander Graham Bell’s first words were “Mr. Watson — come here — I want to see you”, the first user’s first words were “what is my password again?” So we give them…