I just read a fascinating Q&A over at Information Week.  The topic was why CIO’s should pay more attention to their helpdesk functions.  Probably the most compelling reason is that something like 84% of users formulate their impressions of how well IT is doing its job from their interactions with the service desk! The question…

They say a picture is worth a thousand words, so a youtube video of GroupID in action should be worth a thousand dynamic Active Directory security groups.  As part of Imanami’s never-ending quest to bring AD group management to light for the marketplace, we recorded a short video how-to for automating AD security group membership…

Natively, Exchange and Active Directory allow for a limited set of capabilities around groups owning groups.  If you are running in native AD mode, you can have built-in security groups manage distribution lists.  Not bad, you can have all Exchange Admins manage distribution lists through Outlook or other examples like that.  But it is limiting.…

The example we gave when designing the group hijacking feature for GroupID was absurd.  Say you owned an Exchange distribution list designed to discuss cookbooks and somebody else owned a distribution group designed to discuss the Anarchist Cookbook…very different sets of users with most likely a very different set of discussions. If the owner of the…

Active Directory is central to most IT infrastructures.  You manage users, computers, groups, contacts, access, authentication, and lunch orders with it.  Well, maybe not lunch orders but it wouldn’t be too hard with a good web-based self-service tool, some AD synchronization, and a fax gateway.  The problem would eventually be: how do you report on…