I read an article today that stated that the help desk costs related to Active Directory password resets are as high as $300,000 per year for a 1,000 employee company. That seems pretty high. Basically, that’s stating that in a 1,000 employee company, there are 3 to 5 full time help desk employees furiously resetting…
It isn’t uncommon for us to talk to prospects who see the value of our software, but have to sell it up to their management. Often these IT professionals see the value of automating user provisioning and de-provisioning because it saves them time and because it makes their job easier to have quality and up…
The calculus is pretty established that complex passwords = better security. The corollary to this is that complex passwords = more help desk calls. This is just one of those truths due to the fragility of human memory. So software has evolved to solve this equation. Understanding that passwords will be forgotten and that help…
Have you ever pulled up a colleague’s name in the GAL hoping to find their mobile number only to find it annoyingly blank? Or tried to query Active Directory to find out how many users are in the Marketing department only to realize that Active Directory is woefully incomplete? Welcome to the world of the…
Sarbanes Oxley spawned a whole new segment of the IT industry, auditing for the sake of auditing. Auditing changes within your network is, and always has been, important, but SOX compliance has veered many of the softwares that do this towards the checkbox solution. Just make sure you have auditing in place. This takes us…
There is an annoying tension in IT between security and productivity; complexity and simplicity; passwords and users. The more complex a password is, the more secure it is. And the more likely it will be forgotten. Think about it, who can remember $n0OpD@wGl33t? Or type it without your hands cramping? But, your main goal is…